1. Check to see if customer is roaming. If they are, advise them they need to be in Sprint coverage for a data connection to work.
2. Verify there are no known network issues.
3. Turn Airplane mode on and then back off
4. Run Quick Tests again to see if error occurs
5. If the error occurs again, advise customer to perform a Partial Erase
6. Run Quick Tests again to see if error occurs
7. If the error occurs again, advise the customer to run the Recovery Tool
8. Run Quick Tests again to see if error occurs
9. If it occurs again, exchange the phone and note error code in account
http://forums.webosnation.com/hp-pre-3/ ... error.html