Important update: HP webOS services for devices with unofficially supported webOS versions
Due to recent security enhancements deployed to our Cloud Services, devices reporting invalid Software versions will no longer be able to access HP webOS services, including backup and restore functions.
What users are affected by this update?
If you have used a Homebrew tool (such as meta-doctor) to update your device to webOS 2.x and above (a version not officially supported on your device) in a way that also allows the device to identify itself as having webOS 1.x, the device will no longer be recognized by our Cloud Services as having a valid Software version.
How are users affected by this update?
Devices with invalid Software versions will no longer be able to perform backup and restore while signed into our services, and once signed out of the services will no longer be authorized to sign in.
Customers affected should restore their devices to the approved software version for their webOS device model/carrier combination using url=http://kb.hpwebos.com/wps/portal/kb2/common/article/44809_en.html]webOS Doctor[/url].
IMPORTANT NOTE: If you have added or created other files on your device, such as music, photos, videos, documents or other files, we recommend that you have another accessible backup of these files before you restore your device, since these files will be deleted from your device during the restore process.
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Chuq Von Rospach
HP Palm webOS Developer Community Manager
pdc@palm.com